Shipping policy

Shipping Policy

Thank you for shopping with Unicorn Stitch. Many of our products are made to order, handmade, or fulfilled through a print-on-demand provider. Because of this, processing and shipping times may vary depending on the product.

Order Processing

Orders may require production time before they are shipped. Processing times vary by product and are separate from carrier transit times.

Once an order has been placed and entered into production, it cannot be canceled, changed, returned, or exchanged.

During holidays, major sales, severe weather, or other high-volume periods, processing times may be longer than normal.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on the products ordered, shipping destination, and available shipping method.

Some orders containing multiple products may arrive in separate packages because items may be produced or shipped from different fulfillment locations.

Delivery Estimates

Any delivery dates or shipping estimates shown on our website or at checkout are estimates only and are not guaranteed.

Unicorn Stitch is not responsible for shipping delays caused by carriers, weather, holidays, customs, natural disasters, transportation disruptions, or other circumstances outside of our reasonable control.

Tracking Information

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow time for tracking information to update after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please carefully review your shipping information before placing your order. Unicorn Stitch is not responsible for packages that are lost, returned, delayed, or undeliverable because of an incorrect or incomplete shipping address provided by the customer.

If an order must be reproduced or reshipped due to an incorrect customer-provided address, additional production and shipping charges may apply.

Lost, Stolen, Delayed, or Missing Packages

Once an order has been shipped and accepted by the shipping carrier, delivery is the responsibility of the carrier.

Unicorn Stitch is not responsible for carrier delays, lost packages, stolen packages, or packages marked as delivered but not received.

If your package is delayed, missing, lost, or marked as delivered but cannot be located, please contact the shipping carrier directly using your tracking number to open an investigation or claim.

Customers may also wish to check with household members, neighbors, apartment offices, local post offices, or other possible delivery locations.

If the carrier determines that additional information is required from the sender, please contact Unicorn Stitch and we will provide reasonable assistance when available.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the incorrect product, please contact Unicorn Stitch as soon as possible.

Please provide your order number and clear photographs of the item and packaging so the issue can be reviewed.

Do not return any item without contacting Unicorn Stitch first.

If the issue is verified, we will work with the applicable fulfillment provider to determine the appropriate resolution.

Returns, Exchanges, and Cancellations

All sales are final.

Unicorn Stitch does not accept returns, exchanges, or cancellations after an order has been placed.

Because many of our items are made to order, handmade, customized, or produced specifically for each customer, please carefully review the following before completing your purchase:

Product
Size
Color
Quantity
Personalization
Shipping address
Contact information

International Shipping

If international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

Customs processing may also cause additional delivery delays.